About Heavenly Hands Day Spa

Booking & Cancellation Policies:

Please understand that when you forget or cancel your appointment without giving proper notice time, we miss the opportunity to fill that appointment time. Clients who are on our waiting list miss the opportunity to receive services during that allotted time as well. While we understand it may be easy to forget pre-booked appointments we do offer text reminders as well as courtesy calls prior to your appointment.

Heavenly Hands may requiren a credit card to place on file to reserve any appointments.

We respectfully request a 24 hour notice if you need to reschedule your appointments.

Less than 24 hour notice cancellations will be charged 50% of any scheduled services.

Appointments made within a 24 hour period that need to be canceled will need to cancel a minimum of 4 hours prior to your scheduled service or you will be charged 50% of your total services booked.

No call/no shows will be charged full service price for any booked appointments.

We understand at times there will be emergencies, and we politely will offer one free warning.

Courteous Confirmation Calls:

As a courtesy, our staff will call and confirm your scheduled appointments prior to the day of your appointments. However, if we are unable to reach you, and can only leave a message, please understand it is still your responsibility to remember your appointment times and dates to avoid late arrivals, missed appointments, along with the cancellation fees.

Our booking and cancellation policies allow us the necessary time to inform any clients on our waiting list of any new availability, as well as keeping our team’s availability accurate so we can serve everyone to the best of our ability. Thank you for taking your time to review our policies, and we cannot wait to see you!

Spa Etiquette and faqs

ARRIVAL: Please arrive at your scheduled appointment time. New clients will have a form to fill out and a consultation will be done before starting your service. 

SICKNESS AND ALLERGIES: If you show up for an appointment and are sick or getting over a sickness, or show signes of severe allergies, this includes but not limited to coughing, sneezing, congestion, you will be refused service and will be charged to re-book an appointment. 

ROBE AND SLIPPERS: are provided for your convenience. 

LOST OR STOLEN ITEMS: The spa is not responsible for lost or stolen items. Please keep all personal items with you .

CELL PHONES: Please leave cell phones on silent or vibrate as to not to disturb your service or others.

LATE ARRIVAL: We understand that it can be difficult at times to arrive on time for appointments. Please call and let us know if you will be late. We will try our best to accommodate you; however, out of respect for other clients’ time, we cannot guarantee the full service time if you are late. We will do what we can in the time allowed.

PRODUCT RETURN POLICY:   Products must be returned within 2 weeks, with the full value returned in the form of a gift card, which can be redeemed for other  Spa products. Products must be in original packaging, unused, unopened, to receive full credit. Products that have been used and have original packaging, will receive 50% of the product value in the form of a gift card. It is at the discretion of the Spa as to the exchange of used products and its exchange value. All returns must show receipt of purchase if the Spa is not aware of the client’s product purchase.  Please call or email the Spa immediately, if you have any concerns or issues with the products you purchased so that the Spa can address any product issues quickly. Please call or email the Spa if you can not return a product within 2 weeks.

GIFT CERTIFICATES: Heavenly Hand ask gift cards to be redeemed 2 years from the purchase date.  Gift Certificates are not redeemable for cash, and are nonrefundable. Gift Certificates and Gift Cards must be present at the time of service.

PACKAGES: All Packages purchased are not redeemable for cash, are nonrefundable, and non-transferable. Packages must be used by the expiration. 

GRATUITY: Gratuity is not included. Tips typically average 15% to 20% of your service total and is appreciated but not expected.

GUEST: must be at least 18 years old to receive spa services. Anyone under 18 years of age, that enters the Spa facilities, must be accompanied by a parent or guardian, and must be attended to at all times. 

TREATMENT ROOM POLICY: Only the client receiving a service is allowed in the treatment room at the time of service. There are no exceptions.

WHEN RECEIVING SERVICES: The Spa wants you to relax, and enjoy your service. It is important that the therapist is able to focus on your service and  needs. It is preferred for you to leave your child/ minor at home. DUE TO COVID-19 WHEN RECEIVING SERVICES, we ask you to leave your child/ minor at home. This is for their safety as well as the safety of everyone in the treatment room.

PLEASE NOTE: that it is at the Spa's discretion to stop a service or refuse a service, if the service provider feels unsafe, mistreated, or harassed (verbally or physically) by a client, or if the service is not appropriate for the client, depending on the clients information provided at the time of consultation, medical history, injuries, or composition.